Outsourced COO - Chief Operating Officer.

Outsourced COOs are Chief organizers who ensure that the organization is firing in all cylinders, with maximum efficiency. They design a startup's organization structure to fulfill the strategic vision through swift execution. Outsourced COOs develop internal processes to optimize operational effectiveness, across company functions. 

Outsourced COOs, initially assume the role of Interim COOs until a permanent  executive is found. Alternatively, the Outsourced COO may transition to a permanent position. The value proposition of Outsource COOs is compelling. Their flexible time commitment (Fractional COO) provides only the level of support needed by the startup, for as long as needed. This ensures the most cost effective support for  startups.

 

Deliverables

  • Organization Structure design.
  • Roles & Responsibilities definition.
  • Operational processes definition and optimization. For example:
    • Customer Acquisition.
    • Customer Care - Retention/Loyalty.
    • Product/services development.
  • Policies & Procedures definition.
  • Staffing levels.
  • Team building with Internal and/or Outsourced resources.

Contract Options

Time Commitment

  • On demand.
  • Fixed number of hours/month.
  • Full-time.

Location

  • Remote.
  • On-site.

Recent Projects

ONLINE MARKETPLACE - MVP PLANNING AND IMPLEMENTATION.

Online marketplace aiming to offer a one stop shop for all professional services required by couples.

Structuring and Planning for MVP (Minimum Viable Product) launch.

  • Definition of the online marketplace platform features to be deployed in the MVP.
  • IT Architecture definition
  • Project Manager for IT Development/Partner selection to implement above features. 
  • Led implementation of activities necessary for HIPAA Compliance.
    • IT Infrastructure compliance.
    • Compliant IT Maintenance Processes.
    • Complaint Operational Processes.
    • IT Development Processes to ensure compliance.
  • Development of Revenue Model to be deployed in MVP.
  • Assessment of Cost of Customer Acquisition (COA) and definition of Key Performance Indicators to track COA performance.

VIDEO PLATFORM - ORGANIZATION AND PROCESSES IMPLEMENTATION.

Mobile app based company. Online marketplace for live sports video content bringing "content generators" and "content viewers" together.

Organization Structure design. Definition of roles and responsibilities.

Processes design, implementation and staffing:

  • Video curation
  • Video production..
  • IT Development
  • Online marketing.

AGRICULTURAL PRODUCER - OPERATIONAL PROCESSES IMPLEMENTATION

Organization Structure design. Definition of roles and responsibilities.

Processes design, implementation and staffing:

  • Product growing and harvesting
  • Product processing.
  • Product development and packaging.

Supply chain optimization.

Operational Key Performance Indicators identification and tracking.

LED LIGHTS MANUFACTURER - OPTIMIZATION OF KEY PROCESSES.

Supply chain process analysis and optimization - component purchasing, manufacturing, distribution, billing and collection.

Inventory Management. Calculation of Economic Order Quantity, Safety Stock, Ordering Cycle.

Product line Pricing and Profitability analysis. 

Identification and Tracking of Key Operational Performance Indicators.